PROGRAMME
The ACI Airports Innovate 2026 will bring together airport leaders, innovators, policymakers, and industry partners to explore how airports can accelerate transformation across the aviation ecosystem. Hosted by Aena, the event will focus on forward-looking airport innovation strategies and how the sector can think beyond traditional aviation boundaries.
The programme will examine how automation, robotics, and next-generation machines are redefining airport operations, and how artificial intelligence is emerging as a powerful enabler of transformation. Discussions will also address how these technologies can enhance efficiency, strengthen resilience and deliver more seamless, accessible and passenger-centric airport experiences.
Bringing together perspectives from airports, technology leaders and cross-industry innovators, the event will provide a platform to exchange ideas, showcase practical solutions and explore the innovations that will define the next generation of airport operations and passenger journeys.
The organisers may adjust session schedules and timings. This page will be updated regularly to reflect any changes.
Speakers

Javier Marín
Executive Vice Chairman
Aena
Javier Marín is currently Executive Vice Chairman at Aena and Managing Director at Aena Internacional. He is also Chairman of Aena Brazil. As Executive Vice Chairman, he oversees the Aviation business unit, the Commercial and Real Estate business unit, the Innovation, Sustainability and Client Experience Directorate, the IT and Digitalisation Directorate, as well as Aena’s international subsidiaries. He was President of ACI EUROPE and is currently a member of its Executive Committee. He is also a Board Member of ACI World.

Jordi Valls Riera
Deputy Mayor of Economy, Housing, Finance and Tourism
Barcelona City Council
Jordi Valls Riera, 4th Deputy Mayor of Barcelona City Council, leading the area of Economy, Housing, Finance and Tourism. He has a degree in Law from the University of Barcelona and for years worked as a lawyer. He was mayor of Manresa from 1995 to 2006. In 2006 he was Minister of Labor and Industry of the Catalan Government. From 2007 to 2020 he held senior management positions, at the Port of Barcelona and the French company Suez. He has been general manager of Mercabarna.
Speakers

Olivier Jankovec
Director General
ACI EUROPE
Olivier Jankovec became Director General of ACI EUROPE in September 2006, having first joined the organisation earlier that year as Director of Strategy and Communications. He brings extensive experience in governmental and regulatory affairs, having worked with Alitalia, Air France, and the European Commission’s Air Transport Directorate. He has also contributed to EU aviation policy groups and serves on the Advisory Board of the World Tourism Forum. A French-Croatian national, Olivier speaks several languages.

Stefano Baronci
Director General
ACI Asia-Pacific & Middle East
Stefano Baronci has served as Director General of Airports Council International (ACI) Asia-Pacific & Middle East since December 2019. In this role, he leads the implementation of the association’s strategic plan, strengthens its advocacy efforts with governments, regulators, and international organisations, and oversees the team at the Regional Office headquartered in Hong Kong.

Justin Erbacci
Director General
ACI World
Justin Erbacci is Director General of Airports Council International (ACI) World, a role he took on in September 2024. He is a seasoned aviation leader, previously serving as Chief Executive Officer of Airports at NEOM and Chief Executive Officer of Los Angeles World Airports (LAWA). During his time at LAWA, he held multiple executive roles spanning operations, IT, and commercial strategy. Earlier in his career, he led customer experience and technology at Star Alliance and held senior IT roles at Credit Suisse and United Airlines.
According to Harvard Business Review, companies that successfully differentiate themselves through technology are often led by CEOs who champion innovation as a core strategic priority across their organisation. But innovation goes far beyond technology alone – it is a mindset that can transform every aspect of a business. How can airport leaders embed this mindset into their organisations’ DNA? In this session, airport CEOs will share how they have made transformation and innovation key drivers of organisational strategy, and the leadership approaches, cultural shifts, and practical actions that helped turn vision into reality.
Speakers

Jesús Caballero
Chief Executive Officer and Chairman of the Management Board
Vasil Levski Sofia Airport
Jesús Caballero is Chief Executive Officer of Vasil Levski Sofia Airport and a member of the boards of LaGuardia Terminal B and Queen Alia International Airport. He leads a EUR 624 million investment programme focused on infrastructure, digital transformation and the development of Terminal 3. A recognised leader in sustainable aviation, Mr Caballero is President of the ACI World Fund Council. Under his leadership, Sofia Airport won the ACI EUROPE Best Airport Award 2025 and the ACI EUROPE HR Excellence Award 2026.

Nicolas Deviller
Chief Executive Officer
Queen Alia International Airport - Amman - Jordan
Nicolas Deviller is a senior executive with over 20 years of experience in the airport and infrastructure sector. Since January 2024, he has served as CEO of AIG, operator of QAIA in Amman, Jordan, handling over 9.78 million passengers annually under the Groupe ADP network. He is also a Board Member at ACI Asia-Pacific & Middle East and formerly held leadership roles within Groupe ADP and TAV Airports, overseeing 15 airports across several countries. His earlier roles include CEO of VINCI Airports Cambodia and Director of International Road Operations at VINCI Concessions.

Jost Lammers
Chief Executive Officer
Munich Airport
Jost Lammers is President and CEO of Munich Airport, one of Europe’s leading aviation hubs. He oversees the airport’s strategic development, operational excellence, innovation, and sustainability initiatives. With more than 25 years of international airport management experience, including as former CEO of Budapest Airport, he is a recognised industry leader. Since 2026, he has served as Chair of the ACI World Governing Board, helping shape the future of the global airport industry.
Moderated by

Maddalena Spreafico
Innovation Manager
SEA Milan Airports
Maddalena Spreafico works as Innovation and Funded Initiatives Manager at SEA Milan Airports. Since joining the aviation industry in 2020, she has held roles in quality, continuous improvement, and innovation. She leads initiatives focused on AI, automation, robotics, passenger experience, and operational excellence, while managing funded projects and strategic partnerships. Holding a degree in Management Engineering and a Lean Six Sigma Black Belt certification, she is passionate about turning innovative ideas into tangible value.
In the first special address from a leader outside our aviation bubble, we are delighted to welcome Chris Peeters, CEO of the Belgian postal services, bpostgroup (now branded as Bnode). He brings a unique cross-sector perspective on transformation and leadership. With executive experience spanning postal services, energy, consulting, and infrastructure, he has led organisations through periods of profound disruption and change.
In this special address, Chris Peeters will share insights on navigating industry transformation in a complex and fast-changing environment. Drawing on his experience at bpostgroup, Elia Group, Schlumberger, and McKinsey & Company, he will explore how organisations can adapt their business models, lead cultural change, and build resilience while continuing to innovate and deliver value.
Speakers

Chris Peeters
Chief Executive Officer
Bnode/Bpost
Chris Peeters joined Bnode in 2023; he later also became Chief Executive Officer of Bpost, one of the business units. He is leading a thorough transformation from a national postal operator towards an international parcel-sized logistics group active in Europe, North America and Asia. Previously, he was also at the head of Elia Group, which grew into one of the most innovative European grid operators. He also worked at McKinsey and Schlumberger.
In this session, the Chair and Vice-Chair of the ACI EUROPE Innovation & Technology Forum will unveil the Innovation Playbook – a new flagship publication designed to help airports embed innovation into their organisational strategy and operations. Covering governance models, data and AI, autonomous operations, robotics, partnerships, and policy recommendations, the Playbook offers both a strategic vision and practical guidance to support airports on their innovation journey.
Speakers

Emanuele Calà
Senior Vice President, Transformation & Technology
Aeroporti di Roma
Emanuele Calà has been Senior Vice President Transformation & Technology at Aeroporti di Roma since August 2024. He joined the Atlantia Group, now Mundys, in 2004, holding positions of increasing responsibility across Autostrade per l’Italia and Aeroporti di Roma in business controlling, programme management, quality and innovation. Having led ADR’s Innovation and Quality functions from 2020, he now oversees the company’s broader quality, transformation and technology agenda. He holds a degree in Business Administration from LUISS Guido Carli University in Rome.

Vera Valerie Jakobsen
Vice President Digital
Munich Airport
Vera Jakobsen has been Vice President Digital at Munich Airport since 2022. With a strong passion for innovation and transformation, she drives strategic digital initiatives across the airport. Her areas of focus include artificial intelligence, digital innovation, and autonomous mobility solutions, supporting Munich Airport’s vision of becoming a leading smart airport.
HKIA Smart Security Ecosystem: A NUCTECH-Powered Operational Revolution
As global aviation hubs navigate surging passenger volumes, balancing strict security with seamless passenger flow remains a critical challenge. This presentation explores how Hong Kong International Airport (HKIA), together with NUCTECH, deployed the world’s first fully integrated smart security ecosystem. Beyond hardware upgrades, the project holistically re-engineers checkpoint operations by unifying state-of-the-art screening technologies through advanced integrated platforms. Attendees will discover how this data-driven system boosted single-lane throughput by 50%, and expanded checkpoint capacity to over 10,000 pax/hour.
In this showcase and panel discussion, innovation leaders from airports across Europe, Asia, the Middle East, and North America will share how their organisations are approaching innovation strategy in practice. From ideation and entrepreneurship to robotics, digital transformation, and enterprise-wide innovation programmes, the session will explore the structures, partnerships, and cultural approaches needed to translate innovation ambitions into measurable impact.
Speakers

George Fanthome
Chief Technology Officer
Bangalore International Airport
George Fanthome is the Chief Technical Officer at Bangalore International Airport Limited (BIAL), leading ICT, Digital, Innovation, E&M, and large capital expansion programmes. His strategic focus is on “phygital” infrastructure, operationalising Total Airport Management (TAM) through Digital Twins and GenAI to drive efficiency and sustainability. He has led BLR Airport to global recognition and excellence in digital transformation. He also serves on the SITA Council and Cisco Customer Advisory Board.

Jakub Hrdina
IT Projects Leader
Prague Airport
Jakub Hrdina is the IT Projects Leader at Prague Airport, overseeing the airport’s IT project portfolio while advancing innovation and the adoption of emerging technologies. He established the airport’s innovation governance framework, helping embed innovation into strategic decision-making and project delivery. Previously, at Deloitte, he specialised in technology and innovation consulting, supporting international clients and leading a Technology Consulting Team. His expertise spans digital transformation, innovation strategy, and technology-enabled organisational change.

Pablo Lopez Loeches
Head of Ideation & Entrepreneurship Division
Aena
Pablo Lopez Loeches is Head of Ideation & Entrepreneurship Division at Aena. He contributes to the design and execution of the company’s innovation strategy, leading cross-functional projects with business impact and managing open innovation and external collaboration programmes. He has worked at Aena for more than eight years within the Innovation and Customer Experience unit, supporting digital transformation, customer centricity and sustainability initiatives. He was Chairman of the ACI Europe Innovation Forum from 2022 to 2024. Previously, he worked at Airbus.

Eun-Jeong Seo
Executive Director of AI Innovation Group
Incheon International Airport Corporation
Eun-Jeong Seo, leads a comprehensive AI transformation at Incheon International Airport Corporation (IIAC). She combines over 26 years of business acumen with deep operational expertise to drive airport innovation. Since joining IIAC in 1999, she has modernized operations through smart ecosystems and automation. Currently, she spearheads AI-driven initiatives and breakthrough strategies to set new global benchmarks for operational efficiency and passenger experience.
Moderated by

Jordi Valls Ribas
Global Director
SITA Labs
Jordi Valls has spent nearly 20 years building products, teams and new businesses across startups, scale-ups and global enterprises. From founding 2 startups in Silicon Valley to product leadership at digital marketplaces and payment companies. Today Jordi leads SITA Labs, a global team building next-generation technology businesses for aviation.
From Passenger Flow Analytics to Real-Time Airport Orchestration
Xovis is transforming airport operations by turning passenger flow intelligence into real-time operational action. Demonstrated at Berlin-BER, an intelligent Passenger Allocation System continuously guides passengers to the optimal processing counter based on live occupancy data, balancing resources, reducing congestion, and creating a more seamless passenger journey.
When the Operation Changes, the Plan Should Too – Intelligent Stand & Gate Optimization for Real-World Operations
Airport reality changes continuously. Stand and gate plans need to change with it. Better Stand & Gate, part of the Better Airport platform, brings intelligent, continuous optimization into planning and live operations. It combines flight data with airport-specific rules, constraints and operational priorities to create optimized allocations and update them as the operational picture changes. This gives airport teams decisions that stay relevant as operations change, while keeping them in the decision loop. The result is less manual replanning, better use of existing infrastructure and more resilient stand and gate operations throughout the day.
With increasing passenger traffic across all world regions, airports face growing operational and service complexity. In this context, the need for more integrated and collaborative decision-making across the airport ecosystem has become increasingly critical. Total Airport Management (TAM) offers a framework for connecting stakeholders, data, and operational processes to improve efficiency, resilience, and real-time situational awareness.
This session will begin with the presentation of a new joint Position Paper developed through the Total Airport Management Exchange Program between ACI EUROPE and ACI Asia-Pacific & Middle East. The presentation will set the stage for a panel discussion bringing together airport, ATM, and technology leaders to explore how airports can move towards more connected, data-driven, and coordinated operations, while addressing the organisational and technological challenges involved in implementing TAM in practice.
Setting the Scene Presentation by

Philip Kwok
Senior Manager, Economics
ACI Asia-Pacific & Middle East
Philip has 12 years of experience in the aviation industry. His areas of focus include analysing passenger traffic trends, airport financial performance, commercial development, and infrastructure development projects in Asia-Pacific and the Middle East. Additionally, Philip provides region-specific insights to complement ACI’s global advocacy strategies and policy positions. Prior to joining ACI, he held various operational and customer service positions at Singapore Airlines and served as an Aircraft Dispatch and Station Control Officer at Hong Kong International Airport.
Speakers

Thorsten Astheimer
Director Sales and Business Development
ADB Safegate
Thorsten Astheimer has an engineering degree in aviation and extensive experience in the aviation industry, including airport operations and planning, airport ATC, and airside system and infrastructure development. In 2025, after 27 years in various roles with Fraport AG, Thorsten joined ADB SAFEGATE as Director Sales & Business Development, working with airports on innovative operational and technical solutions for their operational issues, as well as enhancing the company’s technology portfolio. Since 2011, he has been teaching Aviation Management at Frankfurt University of Applied Sciences.

Samuel C. Ehrat
Senior Product Manager
Zurich Airport Ltd.
Samuel C. Ehrati is a Senior Project Leader in the Aviation department at Zurich Airport. With over 15 years of experience in aviation, he brings in-depth knowledge of airport infrastructure and process development, project management, and leadership. In his current role as Senior Product Manager AOP at Zurich Airport, he is responsible for the integration of an airport system-wide situational awareness platform (AOP) to further optimise control processes and improve efficiency.

Nikos Papagionnopoulos
Head, Digital & Innovation Services
Athens International Airport
Nikos Papagiannopoulos is Head of Business Digital & Innovation Services at Athens International Airport (AIA), where he leads digital transformation, innovation, and the adoption of emerging technologies across airport operations. He has extensive experience in aviation innovation and in managing Horizon Europe and SESAR research projects. Nikos holds an MSc and an MBA, as well as several certifications, including CISA and PMP. He is a recognised contributor and thought leader in the European aviation innovation ecosystem.

Michihiro Sugai
Executive Officer
Narita Airport
Moderated by

Karl-Heinz Keller
Head of Aviation / New Business Principal
Zühlke Group
With 35 years of experience in the air transport industry, Karl-Heinz has supported trailblazing activities, including research and development in Total Airport Management. Alongside his position at Zühlke, he holds various roles, including Evaluator and Adviser, Co-Chairperson, and Subject Matter Expert in several working groups.
Non-aeronautical revenue is a central pillar of airport business strategy – and of growing importance, with airports increasingly looking to innovation, data, and customer insight to enhance commercial performance while improving the passenger experience. From digital retail solutions and personalised services to evolving hospitality concepts, airports are rethinking how they engage with passengers across the journey. This is where innovation comes in as a real gamechanger.
This fireside chat will explore how innovation is reshaping airport commercial strategy and creating new opportunities for revenue growth. The discussion will examine the balance between digitalisation and human interaction in customer service, the changing expectations of travellers, and how airports can use technology to deliver more seamless, engaging, and commercially effective passenger experiences.
From Information Desk to Personal AI Assistant: Turning Every Passenger Interaction into Data and Revenue
From Gen Z to Boomers, passengers are hyper-connected – yet understanding them inside your terminal has never been harder: no app downloads, few visits to information desks, uncaptured conversations with airport staff. But one thing remains: they all need assistance. What if every passenger had access to a personal AI assistant speaking their language, following them across their entire airport journey? Live data from major airports reveals what passengers really ask for, how expectations differ by generation, and how real-time answers convert: up to 18–20% commercial engagement, 50% click-through – the next driver of passenger experience and non-aeronautical revenue.
From electrification and cleaner ground operations to smarter infrastructure and improved air quality management, innovation is playing a critical role in helping airports meet ambitious environmental targets and strengthen long-term resilience. Through a series of presentations followed by a panel discussion, this session will showcase how airports and industry partners are deploying new technologies and operational approaches to improve sustainability performance. Speakers will share practical insights on electrification, emissions reduction, greener airport operations, and the innovations helping deliver measurable environmental outcomes across the airport ecosystem.
Speakers

Adebola Agunbiade
Director, Commercial and Business Development
Federal Airports Authority of Nigeria
Adebola Agunbiade is Director of Commercial and Business Development at the Federal Airports Authority of Nigeria (FAAN), where she leads initiatives to strengthen commercial performance, diversify revenue, build strategic partnerships, and enhance passenger experience across Nigeria’s airport network. She has advanced a transformation agenda centered on innovation, operational excellence, market intelligence and sustainable growth in Nigeria. A seasoned finance and business strategist, she brings extensive experience spanning aviation, banking, consulting, and public-sector.

Karin Gylin
Head of Strategic Development and Innovation
Swedavia AB
Karin Gylin is currently Head of Strategic Development and Innovation across Swedavia’s 10 airports in Sweden. With over 18 years’ experience in technology and innovation management, and eight years at Swedavia, Karin has extensive experience in development and innovation within the aviation sector as well as other sectors. Karin drives strategic initiatives around digital transformation and AI, as well as innovation work at Swedavia.

Kristof Philips
Divisional Chief Executive Officer Airport Solutions
TCR
Kristof Philips leads TCR’s Airport Solutions division, focusing on innovative and sustainable partnerships that help airports, airlines, and ground handlers operate more efficiently. With over 20 years of experience in the aviation and ground support industry, he drives growth in electrification, pooling, and smart infrastructure projects, positioning TCR at the forefront of greener global airport operations.

Steven Yiu
Executive Director, Airport Operations
Airport Authority Hong Kong
Mr Yiu was appointed Executive Director, Airport Operations, at Airport Authority Hong Kong in December 2022. Mr Yiu has been in the aviation industry for over 30 years. He joined Airport Authority Hong Kong (AAHK) in 1995 and held various management positions in airport operations.
Moderated by

David Fitzgerald
Chief Executive Officer
Bradford Airport Logistics
David Fitzgerald joined Bradford Airport Logistics and BSL in 2014. He leads the design and operation of Consolidation Centres whose innovative solutions improve airport sustainability, security, safety, and efficiency. Recently, BSL became the first organisation in Europe to achieve ACI Bronze-level certification in the Airport Partner Carbon Recognition Program (APCR). Previously, David spent 20 years at FedEx leading executive education and facilitating world-wide partnerships. He holds advanced degrees in international business and is a certified master coach.
Are Your Decarbonisation Investments Actually Delivering?
Airports have invested heavily in decarbonising ground operations but lack visibility on how assets are actually used. Independent data can reveal operational gaps, improve utilisation, and guide smarter investments. Waltr. shows how measurement can turn decarbonisation into measurable operational and financial value.
The evening will take place at the spectacular Maritime Museum of Barcelona and will feature the presentation of the ACI World Airport Innovation Awards and the World Business Partner Innovation Showcase Awards, honouring the organisations and initiatives shaping the future of aviation.
Moeve (formerly known as Cepsa) is a Spanish multinational integrated energy company undergoing a transformation to become a European leader in sustainable energy and mobility. In this special address, Moeve will share its transformation journey and the lessons learned from reinventing a long-established energy company in response to a rapidly evolving market environment. Offering perspectives from outside the aviation sector, the session will explore how organisations can navigate complex change, drive innovation at scale, and build strategies fit for a more sustainable and competitive future.
Speakers

Jesús Montes
Head of Innovation Processes
Moeve
Jesús Montes is a Chemical Engineer with more than 20 years of experience in the energy sector. He has spent most of his career at Moeve, formerly Cepsa, holding roles across refining, chemicals, and exploration and production. He currently leads innovation processes at Moeve, managing the company’s innovation ecosystem and technology observatory, with a focus on identifying emerging technologies and opportunities to support the company’s transformation.
Through presentations and a panel discussion, this session will examine the practical realities of introducing automation and robotics across airport operations. Speakers will share lessons learned from early implementation projects, including integration challenges, organisational readiness, stakeholder engagement, operational impacts, and the factors that determine whether automation and new machines can successfully move from experimentation to long-term operational value.
Speakers

Matthew Anderson
Chief Executive Officer
A&K Robotics
Matt Anderson is Co-Founder and Chief Executive Officer of A&K Robotics, a company building autonomous mobility infrastructure for complex, human-centred spaces such as airports. He leads the company’s product strategy, which includes Cruz™, a self-driving mobility robot that transports passengers through high-traffic terminals, and Kineos AI, a platform for socially intelligent autonomy that enables systems to navigate crowded, unpredictable environments naturally. He is skilled at aligning technology, data, and product vision to create institution-ready advanced autonomy solutions.

Alina Henne
CIP Digitalization & Innovation
Stuttgart Airport
Alina Henne is an Innovation & Digitalisation Manager at SAG GmbH, Stuttgart Airport’s ground handling subsidiary. She leads and supports initiatives focused on AI, automation, robotics, and operational excellence, helping to translate innovative ideas into practical applications in airport operations. With ten years of aviation experience and academic backgrounds in Aviation Management and Digital Management, she is passionate about fostering innovation, employee empowerment, and digital transformation in the airport sector.

Subin Lee
Deputy General Manager
Korea Airports Corporation
Subin Lee has built her career in the aviation industry since 2014, working for Korea Airports Corporation (KAC), which operates 14 airports in South Korea. As Deputy General Manager of the Gimpo Airport Landside Operations Office, she has led security automation projects, including AI-powered X-ray screening and an AI service currently under development to identify prohibited items. As a member of the AI Innovation Committee, she collaborates with colleagues to integrate cutting-edge AI technologies into practical, long-term airport operations.

Szilvia Turcsik
Senior Innovation Manager
Heathrow Airport Limited
Szilvia Turcsik is a Senior Innovation Manager for Data and AI at Heathrow Airport, with a decade of diverse aviation experience gained at Heathrow, IAG, and London City Airport across strategy, technology, and operational roles. She holds a BSc in Economics and an MSc in Air Transport Planning and Management and is currently pursuing an MBA at Imperial Business School.
Moderated by

Vera Valerie Jakobsen
Vice President Digital
Munich Airport
Vera Jakobsen has been Vice President Digital at Munich Airport since 2022. With a strong passion for innovation and transformation, she drives strategic digital initiatives across the airport. Her areas of focus include artificial intelligence, digital innovation, and autonomous mobility solutions, supporting Munich Airport’s vision of becoming a leading smart airport.
The Physical AI Airport Operating System: Orchestrating Autonomous Passenger Mobility through Real-Time Terminal Data
Airports generate millions of real-time data points, yet physical terminal infrastructure remains static and disconnected. By integrating Physical AI intelligent agents moving through the terminal with live airport telemetry, passenger mobility becomes a dynamic Airport Operating System. Drawing on ALBA Robot’s autonomous platforms as an operational reference, this presentation shows how real-time digital events trigger physical responses: automatically rerouting PRM passengers to updated gates, optimizing terminal flow, and creating a truly accessible, interconnected mobility network.
Given the several and recent collaborations between PPG and Cairo Airport across passenger services and technology, this session will showcase partnership and share practical examples of how airports and service providers can work together to address passenger pain points, enhance the journey, and improve airport performance.
Speakers

Bora Isbulan
Deputy Chief Executive Officer
Plaza Premium Group
Bora Isbulan is Deputy CEO of Plaza Premium Group (PPG), leading global growth across Business Development, Commercial, Transformation and Innovation. Since joining PPG in 2020, he has played a key role in expanding the Group’s lounge network and strategic partnerships worldwide. His extensive international leadership experience includes serving as CEO of TAV Operations Services and senior executive roles in global retail. Bora Isbulan holds a degree in Mechanical Engineering and master’s degrees in Business Administration and Operations Management.
Passenger expectations are evolving rapidly, shaped by digital lifestyles, changing demographics, and a growing demand for seamless, personalized travel experiences. At the same time, airports must balance efficiency and automation with accessibility, inclusivity, and meaningful human interaction throughout the passenger journey.
This session explore how innovation can deliver meaningful improvements in the passenger experience—and for whom. Bringing together airport and customer experience leaders, the discussion will examine how different traveller segments, from digitally native generations to older passengers and those with diverse accessibility needs, engage with emerging services, technologies, and new ways of delivering the airport experience while also taking a practical look at the end-to-end innovation journey: identifying customer needs ad pain points, defining the right problem or opportunity, implementing solutions, and scaling what works.
Through real-world insights and lessons learned participants will gain a better understanding of how airports can turn innovation into tangible improvements that respond to diverse passenger needs and create more seamless, and human-centered experiences
Speakers

Aylin Alpay
Chief Marketing and Digital Solutions Officer,
TAV Operation Services
Aylin Alpay is Chief Marketing and Digital Officer and an Executive Board Member at TAV Operation Services, where she leads marketing, digital transformation, customer experience, and the development of integrated products and services across the company’s international operations. She also serves as Marketing and E-commerce Director within the TAV Airports Holding CCO Office. Since joining TAV in 2020, she has played a key role in shaping the company’s marketing and digital strategy across 19 countries.

Karen Dams
Head of Development & Insights
Brussels Airport
Karen Dams is Head of Development & Insights at Brussels Airport, where she brings together people, data, financial expertise and strategic insights to attract passengers to BRU, enhance the passenger journey and shape digital products. Previously, she held leadership roles in Strategy, M&A and Ventures at Brussels Airport, driving M&A investments, strategic initiatives, innovation and corporate-startup partnerships. Earlier in her career, she gained experience in transaction advisory at PwC.

Brian Tossan
Chief Technology Officer
Greater Toronto Airports Authority
Brian Tossan is the Chief Technology Officer at the Greater Toronto Airports Authority (GTAA), where he leads information technology and innovation, driving digital transformation and technology initiatives that enhance airport operations and the passenger experience. Prior to joining GTAA, he held senior leadership roles at General Motors, leading global innovation, vehicle software, electrification and autonomous driving initiatives. Brian holds advanced degrees from the University of Toronto, Purdue University and Indiana University.
Moderated by

Kirk Goodlet
Vice President
InterVISTAS Consulting
Kirk Goodlet is Vice President at InterVISTAS Consulting, where he supports airport clients in strategic planning, passenger experience, accessibility, and facilitation. Prior to joining InterVISTAS, Kirk spent over 10 years in the aviation industry, including roles at Winnipeg International Airport (YWG) and Toronto Pearson (YYZ). He holds a master’s degree and a PhD from the University of Waterloo and is designated as an International Airport Professional (IAP) by Airports Council International (ACI) and the International Civil Aviation Organization (ICAO).
From 40 Minutes to 2: AI-Powered Accessibility for Seamless PRM Journeys
Your Accessible Flight is an AI-powered platform designed to help airports, airlines and ground-handling teams deliver safer, faster and more consistent services to passengers with reduced mobility. The solution digitises wheelchair and battery information, provides staff with instant access to relevant operational rules and supports faster decision-making at critical passenger touchpoints. By replacing fragmented manual checks with a structured digital workflow and AI assistance, the platform can reduce certain wheelchair-handling and verification processes from approximately 40 minutes to around two minutes. The presentation will demonstrate how the solution can improve operational efficiency, reduce errors and create a more predictable and dignified passenger experience.
Finding Your Airport: A Clearer Direction for Every Journey
From the moment a journey is planned to the moment a passenger reaches their gate, GoodMaps makes complex airports feel simple. One live map connects web, kiosks, and mobile – giving every traveller the confidence to find their way, without the cost or complexity of physical infrastructure.
Speakers

Javier Álvarez Sánchez
IT Director
Vueling
Javier Alvarez has been the IT Director at Vueling since 2018, where he leads the airline’s technology strategy and digital transformation agenda. He oversees multidisciplinary teams across product, data, cybersecurity, artificial intelligence and IT operations, driving innovation and the development of technology solutions that enhance operational efficiency and customer experience.
This panel discussion will explore where AI is creating tangible value across the airport ecosystem and which use cases are generating the strongest return on investment. Bringing together airport, technology, and innovation leaders, the session will examine practical implementation experiences, operational impact, scalability, and the conditions required to move AI from experimentation to meaningful business transformation.
Speakers

Juan Francisco García López
Strategy and Innovation Manager
Indra Group
Juan Francisco García López is Innovation and Product Manager for the Airports Department at Indra. With over 24 years of experience in airport systems engineering, he focuses on digital solutions that improve airport efficiency, collaboration, and passenger experience. He holds a Master’s degree in Computer Science and Engineering and is a certified PMP. He leads Indra’s participation in international airport innovation programmes, aligning research outcomes with product strategy and deployable aviation solutions.

Christiaan Hen
Chief Executive Officer
Assaia
Christiaan Hen has an impressive background in aviation. His professional trajectory took flight at Amsterdam Airport Schiphol, where he worked on developing and managing airport capacity. After managing terminal operations for several years, he went on to become Head of Innovation for the Schiphol Group. His decade-long experience in airport operations, development, and innovation prepared him for his next position as Chief Customer Officer and later Chief Executive Officer at Assaia International.

Jeffrey Schäfer
Strategic Advisor Airside Process Management
Royal Schiphol Group
Jeffrey Schäfer has been an aviation geek for as long as he can remember and has turned his passion into his job. He made the transition from analyst to airside process management four years ago and combines data and process knowledge to support the integration of data and AI within airport operations through turnaround monitoring and stand allocation innovations.

Qihua Wang
Executive Vice President, Strategy & AI
Lagardere Travel Retail
Qihua Wang is EVP Strategy & AI at Lagardère Travel Retail, overseeing corporate strategy and the company’s AI transformation agenda. She works closely with executive leadership to drive growth, accelerate innovation, and shape the future of travel retail. With extensive international experience in strategy, innovation, and transformation, she is passionate about bringing together diverse perspectives, cultures, and technologies to unlock scalable business value and drive lasting organisational change.
Moderated by
Runway Surface Intelligence
Oreyeon evaluates runway surfaces in real time, detecting FOD and pavement damage, identifying risk patterns across inspections, and turning airfield data into preventive maintenance action.
New technologies and disruptive concepts promising to reshape the future of aviation come in droves. Yet many innovation initiatives struggle to move beyond pilots and headlines, often constrained by legacy infrastructure and processes, regulatory complexity, fragmented ecosystems, or limited investment capacity. Separating long-term transformation potential from short-lived hype has become an increasingly important challenge for industry leaders.
This panel discussion will examine which innovations are most likely to deliver lasting impact across the airport ecosystem and what conditions are required to turn ambition into reality. From artificial intelligence and digital infrastructure to Advanced Air Mobility and other innovative concepts, speakers will explore why some innovations succeed while others lose momentum over time. The session will also address the role of airports, regulators, investors, and industry partners in creating the right environment to support scalable, sustainable innovation.
Speakers

Steve Armitage
Head of Technology Design & Innovation
Heathrow Airport Limited
Steve Armitage is Head of Innovation at Heathrow, where he identifies business opportunities, develops and tests concepts for implementation, and helps advance Heathrow’s ambition to be an extraordinary, future-ready airport. His remit spans passenger, baggage, airside, and surface access operations.

Aidan O’Donnell
Global Head - Airport Partner Operations
Uber
Aidan O’Donnell joined Uber in March 2026 as Global Head of Airport Partner Operations, where he is responsible for developing strategic, long-term partnerships with airports by driving innovation, engagement, and investment. Aidan spent over a decade with the Port Authority of NY & NJ, operator of JFK, EWR, and LGA, where he held several key leadership roles, including Airport Director at EWR.
Moderated by
Smarter Disabled Aircraft Recovery Through Connected Capabilities
app2air connects recovery equipment, expertise, and digital planning across airports – reducing downtime, optimizing resources, and strengthening operational resilience.





